Privacy policy
Last updated: 27 October 2026
GlideCool runs this online store. This policy explains what personal information we collect, how we use it, and the choices you have.
What we collect
- Contact and delivery details, such as your name, email, phone number and address.
- Order details, such as what you bought and when.
- Payment information, which is handled by our payment providers. We don’t see or store your full card details.
- Information about how you use our website, collected through cookies and similar technologies.
- Anything you send us, such as questions or reviews.
How we use it
- To process, deliver and support your orders.
- To answer your questions and handle refunds or claims.
- To send you marketing emails if you’ve signed up. You can unsubscribe at any time using the link in any email.
- To keep our store secure, prevent fraud and meet our legal obligations.
- To understand how people use our website and improve it.
Who we share it with
We share only what’s needed with the businesses that help us run the store:
- Shopify, which hosts our store and runs checkout.
- Our payment providers.
- Our fulfilment partner, CJdropshipping, which packs and ships orders from warehouses overseas, mainly in China. They receive your name, delivery address, phone number and order details so they can deliver your order.
- Delivery companies, including Australia Post, to deliver your parcel.
- Marketing and analytics tools, if you’ve agreed to marketing or as your cookie settings allow.
We don’t sell your personal information.
Our relationship with Shopify
Our store is hosted by Shopify, which collects and processes personal information about your use of the store to provide and improve its services. To learn more, see the Shopify Consumer Privacy Policy. Depending on where you live, you can exercise certain rights through the Shopify Privacy Portal.
Cookies
Our website uses cookies to make the store work, remember your cart and understand how the site is used. You can control cookies through your browser settings.
Keeping it secure
We use reputable providers with appropriate safeguards, and we keep personal information only as long as we need it for the purposes above or as the law requires.
Access, correction and complaints
You can ask to see or correct the personal information we hold about you, or ask us to delete it. If you have a concern about how we’ve handled your information, contact us first and we’ll respond within 30 days. If you’re not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Children
Our store isn’t intended for children, and we don’t knowingly collect their information.
Changes
We may update this policy from time to time. The latest version will always be on this page.
Contact us
For any privacy question or request, email us at noscopelegend6972@gmail.com or use our contact page.